Global Technical Support Expert with a Focus on International Operations

1 week ago


Kolding, Kolding Kommune, Denmark Alfa Laval Corporate AB Full time
Company Overview

Alfa Laval Corporate AB is a global leader in the development and manufacturing of innovative products and solutions. Our company culture emphasizes trust, initiative, and open communication, fostering an environment where employees can grow and develop their skills.

Job Description

The Global Technical Support Specialist role is a critical position that requires strong technical expertise, effective communication skills, and a customer-focused mindset. The main purpose of this job is to provide final-line support for technical queries and claims across various channels and geographies.

Responsibilities
  • Troubleshooting and Support: Provide remote and onsite technical assistance for complex issues related to pumps, valves, and other equipment used in food, dairy, beverage, pharma, and personal care processes.
  • Communication and Training: Effectively communicate with colleagues, customers, and stakeholders, discussing complex technical issues and providing training sessions to ensure seamless knowledge transfer.
  • Networking and Collaboration: Develop and maintain relationships with various departments (R&D, Product Management, Production, Quality) to facilitate timely and effective responses to market requests.
  • Digitalization Initiatives: Contribute to the improvement of quality management systems through digitalization efforts.
Requirements
  • Experience: At least 7 years of relevant industry experience, preferably in process engineering, design, commissioning, installation, maintenance, or similar roles.
  • Skillset: A minimum of 3 years of technical understanding of pumps, valves, pipes, fittings used in food, pharma, personal, and home care industries.
  • Educational Background: Bachelor's degree in Mechanical, Chemical, Food Engineering, Dairy, or Process Engineering.
Benefits

This exciting role offers a competitive salary of approximately $85,000 per annum, based on the location in Kolding, Denmark, and estimated travel requirements of around 50 days annually.

What You Bring

As a successful candidate, you will bring a combination of technical expertise, excellent communication skills, and a customer-centric approach. You should be curious, eager to learn, and a supportive team player who helps bring people together.

About Alfa Laval

We are committed to creating a more resourceful, less wasteful world through our innovative technologies and services. Join us in shaping a brighter future for our customers and the planet.



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