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Attraction Experience Manager

2 weeks ago

Århus, Århus Kommune, Denmark Mobaro Full time

About Mobaro

Mobaro is a rapidly growing B2B SaaS company that specializes in providing industry-tailored solutions for safety, maintenance, and operations in the attractions sector. With over 400 attractions in 27 countries and more than 100,000 users worldwide on our platform, we are a trusted partner in ensuring smooth and safe operations for theme parks, zoos, family entertainment centers, and other leisure venues.

We are headquartered in Aarhus, Denmark, with offices in the UK and Florida, USA. As we continue to expand, we are looking for a skilled Customer Success Manager to join our team in Aarhus.

Your Role

  • Manage and grow relationships with existing customers, ensuring high adoption and satisfaction.
  • Conduct hands-on implementation and onboarding of new customers to maximize system utilization.
  • Respond to support tickets from customers via our Help Center.
  • Act as a trusted advisor, understanding clients' unique needs, and proactively offering solutions.
  • Collaborate with sales, product, and support teams to ensure seamless customer experiences.
  • Identify expansion opportunities and drive upsell initiatives.
  • Represent Mobaro at industry events in EMEA, strengthening our presence in the attractions sector.

About You

  • You are a passionate and results-driven professional who can balance strategic thinking with hands-on execution.
  • You have proven experience as a Customer Success Manager or in a similar client-facing role within SaaS.
  • You have worked with or within the attractions industry and understand its unique workflows and challenges.
  • You are fluent in English (both written and spoken), with additional languages such as Spanish, German, or French being a plus.
  • You are an excellent communicator with strong relationship-building skills.
  • You thrive in a fast-paced, scale-up environment and embrace freedom with responsibility.
  • You are proactive, curious, and eager to help customers succeed.
  • You are open to participating in sales conversations (e.g., product demos).