Customer Success Manager

2 days ago

Århus, Århus Kommune, Denmark Mobaro Full time

Are you an experienced Customer Success Manager looking for your next challenge? Do you thrive in an international environment and want to work with some of the world's leading attractions? Then we have the perfect opportunity for you Mobaro is a fast-growing B2B SaaS company offering an industry tailored solution focused on safety, maintenance, and operations in the attractions industry.

With more than 400 attractions in 27 countries and 100.000+ users worldwide on our platform, we are a trusted partner in ensuring smooth and safe operations for theme parks, zoos, family entertainment centers, and other leisure venues around the world. Headquartered in Aarhus, Denmark, we also have offices in the UK and Florida, USA. As we continue to grow, we are looking for a Customer Success Manager to join our team in Aarhus.

About your role

You will be responsible for ensuring that our customers get the most value from Mobaro's solutions. You will work closely with Danish and international clients, helping them implement and optimize their use of Mobaro while fostering long-term relationships. Your key tasks will include:

  • Managing and growing relationships with existing customers, ensuring high adoption and satisfaction.
  • Conducting hands-on implementation and onboarding of new customers to maximize system utilization.
  • Responding to support tickets from customers via our Help Center.
  • Acting as a trusted advisor, understanding clients' unique needs, and proactively offering solutions.
  • Collaborating with sales, product, and support teams to ensure seamless customer experiences.
  • Identifying expansion opportunities and driving upsell initiatives.
  • Representing Mobaro at industry events in EMEA, strengthening our presence in the attractions sector.

About you

We are looking for a passionate and results-driven professional who can balance strategic thinking with hands-on execution. The ideal candidate:

  • Has proven experience as a Customer Success Manager or in a similar client-facing role within SaaS.
  • Has worked with or within the attractions industry and understands its unique workflows and challenges.
  • Is fluent in English (both written and spoken). Additional languages such as Spanish, German, or French are a plus.
  • Is an excellent communicator with strong relationship-building skills.
  • Thrives in a fast-paced, scale-up environment and embraces freedom with responsibility.
  • Is proactive, curious, and eager to help customers succeed.
  • Is open to participating in sales conversations (e.g. product demos).

Why Join Mobaro?

We are offering an exciting career in a growing, international company where your work truly makes a difference. We provide:

  • A dynamic and modern workplace with awesome colleagues.
  • The opportunity to work with some of the world's most exciting attraction brands.
  • A competitive salary and great opportunities for professional growth.
  • A team-oriented culture where dedication and curiosity are highly valued.

Practical Information

Start Date: 1st of June, 2025
Location: Aarhus, Denmark
Application Deadline: Interviews will be held on a rolling basis.
How to Apply: Send your application and CV to careers@mobaro.com, marked "Customer Success Manager, Aarhus".

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