Experienced IT Support Specialist Wanted for Dynamic Architectural Studio
2 days ago
Schmidt Hammer Lassen Architects, a renowned architectural firm, is seeking an accomplished and highly motivated IT Support Specialist to provide top-notch technical assistance and maintenance services for our studios in Denmark.
This full-time position will be based out of our Copenhagen studio, with occasional travel to our Aarhus studio expected. The successful candidate will enjoy competitive employment conditions in accordance with Danish legislation and the relevant collective agreement.
About the Role:
As our new IT Support Specialist, you will play a vital role in delivering exceptional support and technical guidance to enable our company to continue delivering outstanding architectural services globally. Your key responsibilities will include:
- Providing helpdesk service and resolving technical issues efficiently
- Maintaining close relationships with our Operations Director and Managing Directors group
- Displaying strong initiative, independence, and teamwork skills
- Demonstrating excellent organization, attention to detail, and time management skills
- Offering technical support and troubleshooting assistance to clients via various channels
- Diagnosing and resolving hardware, software, and network-related issues promptly
- Receiving, prioritizing, and managing service requests from internal clients
- Escalating complex or critical incidents to appropriate technical teams and ensuring prompt resolution
- Contributing to our knowledge base and sharing best practices to enhance overall efficiency
- Assisting in managing IT assets, including hardware and software inventory, license tracking, and equipment deployment
- Conducting training sessions and providing orientation as needed
- Staying updated on emerging technologies and trends to recommend innovative solutions
Requirements:
- A minimum of 1-2 years of experience in IT support
- Fluency in English (knowledge of a Scandinavian language is an advantage)
- Basic proficiency in using and administering Windows desktop OS, Mac OS systems, iOS/Android devices, Microsoft Teams, PC and laptop hardware, ticketing systems, and Audio Visual systems
- The ability to lead incident and problem management processes, ensuring timely resolution of incidents and effective problem-solving
- Continuously identifying opportunities to enhance IT services and improve the user experience
We are looking for someone with excellent customer service skills, analytical skills, and strong communication skills. If you're passionate about delivering exceptional IT support and are eager to join a dynamic team, we encourage you to apply.
Please submit your application and CV through our online recruitment portal by September 8, 2024.
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