Customer Support Specialist Position in Copenhagen at Superb

3 hours ago


Copenhagen, Copenhagen, Denmark SUPERB - Full time
Superb - Customer Support Specialist Role

We are seeking a skilled and dedicated Customer Support Specialist to join our team at Superb. As a key member of our Support team, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including email, chat, and phone.
  • Work closely with the Support team to resolve customer issues and improve overall customer satisfaction.
  • Collaborate with the tech team to ensure feedback loops and communicate customer needs.
  • Monitor health scores and satisfaction levels to identify areas for improvement.
  • Develop and maintain strong relationships with customers to drive retention and growth.
Requirements:
  • Strong technical skills and ability to understand complex software systems.
  • Excellent communication, listening, and interpersonal skills.
  • Fluency in English and Danish is required, as you will be working with both languages on a daily basis.
  • Proven track record of delivering high-quality customer support in a dynamic environment.
  • Ability to work independently and as part of a team to achieve common goals.
What We Offer:
  • A collaborative and dynamic work environment.
  • The opportunity to work with a talented and international team.
  • The flexibility to work from our beautiful hub in Copenhagen or remotely.
  • A comprehensive benefits package, including paid time off and professional development opportunities.

At Superb, we value diversity and inclusion, and we welcome applications from qualified candidates who share our commitment to delivering exceptional customer experiences.



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