Technical Support Specialist
19 hours ago
About Us
">At Secomea, we are on a mission to revolutionize the industrial sector by delivering cutting-edge solutions that merge Industrial IoT and cybersecurity. Our innovative approach has elevated industry standards with scalable and user-friendly solutions.
We're seeking an experienced Support Engineer to join our dynamic Support team in their daily operations of providing exceptional customer service globally through phone and email support. This includes 24/7 support, phone assistance, and direct contact.
Your Role
- To collaborate with colleagues and contribute to servicing customers worldwide using the Secomea solution by answering tier 1 and tier 2 level tickets via email, phone, and direct contact.
- Developing English technical guides to share with customers and posting on our public knowledgebase site.
Key Responsibilities
- Fulfill our SLA (Service Level Agreement) and respond to customer requests daily. We utilize Jitbit as our ticketing system.
- Consistently deliver support action plans and diagnostic information in collaboration with the customer.
- Assume responsibility for tickets requiring 3rd level assistance internally or with external partners.
- Contribute to knowledge sharing on the support knowledgebase site.
- Participate in our 24/7 support operations service on-call support rotation.
- Attend support meetings and company events.
What We're Looking For
In Secomea, we prioritize hiring individuals who possess strong motivation for the role, regardless of their educational background or previous job titles. What matters most is being adaptable and service-minded by nature.
Although this position demands deep knowledge in networking and IT, it would be advantageous if you have some of the following qualifications:
- IT support or Data technician education OR experience from a similar position.
- Familiarity with networking standards such as TCP/UDP and IP configuration.
- Proficiency in standard office software like O365 and Active Directory.
- Skilled user of a Windows OS 10/11 environment.
- Basic Linux OS knowledge would be considered a plus.
- Fluency in speaking and written English and Danish is required; German is also highly valued but not necessary.
- Ability to handle multiple customer requests simultaneously and enjoy doing so.
Why Choose Secomea?
Here, you'll thrive in an energized environment surrounded by diverse and genuinely great people. Enjoy our friendly office with great catering and endless coffee. With us, there are plenty of opportunities for skill development, collaborative projects, and fun perks.
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