Implementation Director
2 days ago
SEDNA Systems Pte. Ltd. makes trade go faster by providing data-driven technology that empowers businesses to make better decisions and work quickly towards commercial success.
Our platform reduces manual work, processes high volumes of messages with ease, and exposes key context buried in inboxes.
We are backed by $86mn in publicly disclosed funding rounds led by INSIGHT Partners and have over 10k users from 200 companies in over 90 countries.
About the RoleThis is an exciting opportunity to join our team as an Implementation Director and lead multiple concurrent customer projects.
You will be responsible for guiding customers through the onboarding process, managing internal and external stakeholders, and ensuring timely project delivery.
The ideal candidate will have a proven track record of successfully implementing large-scale projects and experience working in a customer-facing role.
Your Responsibilities:- Developing and executing project plans
- Coordinating with stakeholders
- Managing project administration and reporting
- Identifying and mitigating risks
- Implementing change management strategies
- Driving continuous improvement
To succeed in this role, you will need:
- Proven experience in project management or customer support/delivery coordination.
- Experience working in a customer-facing role, responsible for managing and communicating with different stakeholders.
Additionally, we are looking for someone with:
- Strong project planning and execution skills
- Excellent stakeholder coordination skills
- Attention to detail
- Problem-solving skills
- Collaborative communication style
- Customer-centric mindset
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