Customer Success Professional Malta Opportunity
6 days ago
We are seeking a Customer Success Specialist to join our team in Malta. This role involves responding to customer inquiries via email and live chat, with a focus on delivering excellent customer experiences.
Job DescriptionThe successful candidate will be responsible for:
- Responding to customer queries via email, ensuring clear and timely communication.
- Moderating user-generated content to uphold company policies and standards.
- Identifying and addressing potential scams or fraudulent activities, maintaining the online environment's security.
- Accurately logging interactions and resolutions for customer records.
- Collaborating with team members to improve processes and elevate customer experiences.
- Providing customers with accurate and comprehensive information using the best tools.
- Meeting personal and team support goals.
- Working effectively with internal and client teams.
- Participating in training to ensure compliance with moderation policies.
- Supporting various workflows, clients, and markets as needed.
To be considered for this role, you must have:
- Fluent Danish language skills (C2 level).
- Fluent English language skills (B2 level).
- EU citizenship or Maltese Residency Card.
- 0-1 year of experience in customer support.
- Strong leadership, analytical, and communication skills.
- Eagerness to learn and grow.
We offer a competitive salary and performance bonuses. You'll also enjoy transportation provided, relocation support, and opportunities for career growth and professional development. Our hybrid work model offers flexible options for a better work-life balance.
This is an exciting opportunity to kickstart your customer success career in Malta. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
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