Customer Success Professional Malta Opportunity

6 days ago


Odense, Odense Kommune, Denmark Cross Border Talents Full time

We are seeking a Customer Success Specialist to join our team in Malta. This role involves responding to customer inquiries via email and live chat, with a focus on delivering excellent customer experiences.

Job Description

The successful candidate will be responsible for:

  • Responding to customer queries via email, ensuring clear and timely communication.
  • Moderating user-generated content to uphold company policies and standards.
  • Identifying and addressing potential scams or fraudulent activities, maintaining the online environment's security.
  • Accurately logging interactions and resolutions for customer records.
  • Collaborating with team members to improve processes and elevate customer experiences.
  • Providing customers with accurate and comprehensive information using the best tools.
  • Meeting personal and team support goals.
  • Working effectively with internal and client teams.
  • Participating in training to ensure compliance with moderation policies.
  • Supporting various workflows, clients, and markets as needed.
Requirements

To be considered for this role, you must have:

  • Fluent Danish language skills (C2 level).
  • Fluent English language skills (B2 level).
  • EU citizenship or Maltese Residency Card.
  • 0-1 year of experience in customer support.
  • Strong leadership, analytical, and communication skills.
  • Eagerness to learn and grow.
Why Choose Us

We offer a competitive salary and performance bonuses. You'll also enjoy transportation provided, relocation support, and opportunities for career growth and professional development. Our hybrid work model offers flexible options for a better work-life balance.

This is an exciting opportunity to kickstart your customer success career in Malta. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.



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