Technical Customer Advocate

2 months ago


Odense, Odense Kommune, Denmark Colourbox GmbH Full time

Skyfish is a leading SaaS provider serving over 500 clients, including top companies in North Europe. We deliver comprehensive image solutions, empowering organizations to manage and share images efficiently. Our dedicated teams collaborate closely with expert developers to provide value, stability, and security in a professional cloud-based solution.

About the Role

We're seeking an experienced Customer Success Specialist with a technical background to join our team. This role requires a strong passion for delivering exceptional customer experiences, thriving in a fast-paced environment, and having a solid aptitude for problem-solving and experience with technical products.

You Will

  • Maintain and grow MRR for Skyfish customers.
  • Develop strong customer relationships to understand needs, goals, and challenges.
  • Act as the primary point of contact for customer inquiries.
  • Proactively engage with customers to ensure maximum value from our products/services.
  • Collaborate with internal teams to address customer needs and drive solutions.
  • Identify opportunities for upselling or cross-selling additional features/services to existing customers.
  • Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them.
  • Provide product demonstrations, training sessions, and ongoing support.
  • Ensure internal training of Skyfish to colleagues.

Requirements

  • Years of experience in customer success, account management, or similar roles.
  • Proven track record of building and maintaining strong customer relationships.
  • Strong written and oral English proficiency, with excellent communication and presentation skills.
  • An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks.
  • Experience in working independently and collaboratively in a team environment.


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