Customer Success Associate

2 weeks ago


Odense, Odense Kommune, Denmark Cardlay AS Full time

About Cardlay:
Cardlay A/S, a leading Danish FinTech company, aims to revolutionize corporate spend management with cutting-edge solutions. As a strategic partner to banks, card issuers, and financial institutions, our mission is to empower clients with seamless financial operations.

About the Job:
As a Customer Success Associate, you will contribute to our success by driving customer onboarding, providing top-notch service to clients, and identifying opportunities for growth and improvement. With a strong background in technology, excellent communication skills, and a passion for innovation, you will thrive in our fast-paced environment.

Responsibilities:

  1. Customer Onboarding: Ensure a smooth transition of new clients onto our Cardlay Expense platform, providing comprehensive training and support for a positive customer experience.
  2. Product Demonstrations: Assist new business development and promote feature usage by existing clients.
  3. Customer Support: Offer expert advice and assistance to clients on product-related queries.
  4. Market Research: Conduct thorough market and customer research to identify opportunities for growth and improvement.
  5. Collaboration: Work closely with our commercial, UX, and development teams to align efforts.

Qualifications:

  1. Proactive Approach: Ability to work independently and collaboratively with a hands-on attitude.
  2. Strong Problem-Solving: Excellent written and spoken English, with proficiency in Danish and/or another Nordic language advantageous.
  3. Technical Knowledge: Interest in technology and the fintech industry.
  4. Dynamic Work Environment: Ability to thrive in a fast-paced, dynamic work environment.
  5. Office 365 Proficiency: Solid experience with Microsoft Office 365 and general understanding of IT systems.

Opportunities:

As a student at Cardlay A/S, you will gain valuable experience and knowledge within the fintech sector, working closely with our development teams and learning relevant tools like Jira and Zendesk. You will be part of a fast-growing fintech company with a unique combination of innovation and professionalism.

Hours: 10-20 hours per week

Location: Copenhagen or Odense



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