Customer Experience Manager

2 weeks ago


Århus, Århus Kommune, Denmark Mobaro Full time
About Us

Mobaro is a fast-growing B2B SaaS company offering an industry-tailored solution focused on safety, maintenance, and operations in the attractions industry. We have over 400 attractions in 27 countries and 100,000+ users worldwide on our platform.

Job Description

We are seeking a skilled Customer Success Manager to join our team in Aarhus. As a key member of our customer-facing team, you will be responsible for ensuring our customers get the most value from Mobaro's solutions. You will work closely with Danish and international clients, helping them implement and optimize their use of Mobaro while fostering long-term relationships.

  • Manage and grow relationships with existing customers, ensuring high adoption and satisfaction.
  • Conduct hands-on implementation and onboarding of new customers to maximize system utilization.
  • Respond to support tickets from customers via our Help Center.
  • Act as a trusted advisor, understanding clients' unique needs, and proactively offering solutions.
  • Collaborate with sales, product, and support teams to ensure seamless customer experiences.
  • Identify expansion opportunities and drive upsell initiatives.
  • Represent Mobaro at industry events in EMEA, strengthening our presence in the attractions sector.


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