Customer Experience Innovator

1 week ago


Århus, Århus Kommune, Denmark Energi Danmark AS Full time
Transforming Customer Experiences

Energi Danmark A/S is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers.

We are committed to innovation and excellence, positioning ourselves as leaders in the energy sector while delivering exceptional value to our clients and stakeholders.

CREATE AND DESIGN THE EXCEPTIONAL CUSTOMER EXPERIENCE

As a highly experienced and creative CUSTOMER EXPERIENCE SPECIALIST, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience, ensuring that our customers receive the highest level of service. Your goal is to create positive experiences that drive customer loyalty and operational efficiency.

Collaborating across departments, you will ensure our services are customer-centric and that every interaction adds value. Your insights and efforts will help shape the way customers perceive and interact with our brand.

We view every interaction as a chance to make a memorable impact. Our team is dedicated to innovation, excellence, and customer satisfaction.

KEY RESPONSIBILITIES

  1. Design and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty.
  4. Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  5. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  6. Identify and implement process improvements that enhance efficiency and customer satisfaction.
  7. Assist in training team members on best practices for delivering exceptional customer experiences.
  8. Monitor and analyze commercial performance, providing actionable insights.

YOUR PROFILE

  1. Relevant educational background, ideally in Marketing or Communication, or a related field. A master's degree is preferred.
  2. Proven experience in customer experience, service design, or a related role.
  3. Excellent communication and interpersonal skills.
  4. Analytical mindset with the ability to translate data into actionable insights.
  5. Proficiency in customer experience management tools and software.
  6. Creative problem-solving skills and a customer-centric mindset.
  7. Proactive with a high drive, able to manage multiple projects and prioritize tasks effectively.
  8. Solid IT skills, well-versed in the Office suite, especially PowerPoint.

Ambitious Company, Dynamic Work Environment

We offer an exciting and challenging workplace in a modern environment with high ambitions and excellent professional and personal development opportunities.

BENEFITS AND OPPORTUNITIES FOR GROWTH

  • A competitive compensation package and flexible working hours to support work-life balance.
  • A variety of employee benefits such as health insurance, pension scheme, employee discounts, social staff association, and a superb canteen.
  • A dynamic and modern workplace, fostering a culture of challenge, accountability, and growth.
  • Nurturing a culture of dedication, problem-solving, and a winning mindset.

Be Part of a Transformative Journey

We accelerate the energy transition by bridging and servicing renewable energy producers and large B2B consumers, ensuring efficient and sustainable energy solutions.

Our trading operations cover physical and financial energy trading, portfolio management, and associated trading in derivative financial instruments. Headquartered in Aarhus, our international presence includes 250+ dedicated professionals across offices in various locations.



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