Senior Customer Experience Specialist

2 weeks ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

Unlocking Customer Potential

We're seeking a skilled Client Success Manager to join our team and drive customer adoption and advocacy. As an early hire in our Customer Success department, you'll play a vital role in shaping the future of our company.

About the Opportunity

  • Be part of a fast-growing international SaaS company
  • High level of trust and autonomy
  • Collaborate with cross-functional teams to improve customer experience

Your Responsibilities

  • Work closely with customers to solve problems and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Contribute to creating a best-in-class onboarding and service experience for our growing customer base

You'll Thrive If

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Strong communicator, collaborator, and problem solver
  • Ability to connect effortlessly with clients and build lasting relationships

About Our Company

  • We're a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, and Madrid
  • Currently a team of +100 people from 13 nationalities operating in multiple European markets


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