Night Audit
4 weeks ago
About the Role
We are seeking a skilled and enthusiastic Night Audit to join our Front of House team at Villa Copenhagen. As a Night Audit, you will be responsible for ensuring a seamless guest experience, handling phone calls and emails, and preparing guest lists.
Key Responsibilities
- Handle phone calls, emails, and guest chat
- Prepare guest lists and plan guests' stays
- Welcome guests and provide exceptional customer service
- Ensure guest requests are followed up and followed through
- Manage payments and follow up with guests after departure
- Actively listen to and resolve complaints and issues
- Ensure good communication within the team and between departments
Requirements
- Minimum of 2 years of experience in a similar role or industry
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Problem-solving skills and attention to detail
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application and CV. We look forward to hearing from you
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