Driver Experience Specialist

3 weeks ago


Copenhagen, Copenhagen, Denmark Maersk Full time

About the Role:

We are seeking a skilled Driver Experience Manager to join our team at Maersk Warehousing and Distribution USA LLC. This role is responsible for recruitment support, processing, and monitoring of Class A drivers, ensuring compliance with federal, state, and local regulations.

Key Responsibilities:

  • Maintain working knowledge of federal, state, and local government regulations pertaining to transportation policies and procedures.
  • Assist in implementing Maersk Inc.'s Integrated Management System as implemented by the Drayage Department.
  • Develop and lead initiatives related to driver engagement, retention, and driver communications.
  • Build positive relationships with existing owner-operator fleet based on trust and confidentiality.
  • Develop a confidential process to report, address, and investigate driver concerns, including reporting any critical issue to key stakeholders within the terminal.
  • Create and conduct active driver surveys to gather insight on any concerns affecting the positive driver experience with Hudd Transportation.
  • Assist management in developing, implementing, and maintaining driver outreach programs, such as service rewards and other recognition opportunities.
  • Schedule and promote driver engagement activities that enhance the driver experience.
  • Develop strategies to promote knowledge of HUDD incentive programs, such as sign-on bonuses, referral bonuses, and any other "perk".
  • Organize, maintain, and distribute driver retention metrics to department stakeholders.
  • Provide recommendations and actively identify areas for improvement for the over owner-operator experience.
  • Perform random audits of HOS logs to ensure compliance and productivity, audit settlement statements to ensure work and pay parity.
  • Perform other job-related duties as specified by management, which may include special projects and other initiatives.

Qualifications:

  • 3-5 years of experience in working with FMCSA/DOT regulations.
  • Positive attitude and professional demeanor.
  • Must be a self-starter and possess the ability to work in both individual and team settings without supervision.
  • Strong multi-tasking and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong computer and presentation skills.
  • Organizational and interpersonal skills required.
  • Ability to respond as needed in support of all driver concerns and situations with or without advance notice.
  • Proficient with systems, such as Microsoft products with an emphasis on Excel, Trinium TMS, Tenstreet, Clearinghouse, etc.
  • Flexibility to work nights, holidays, and weekends as needed by the terminal.

Benefits:

  • Medical.
  • Dental.
  • Vision.
  • 401k + Company Match.
  • Employee Assistance Program.
  • Paid Time Off.
  • Flexible Work Schedules (when possible).
  • And more.

Pay Range:

  • $28 - $32 an hour.


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