Driver Experience Specialist
3 weeks ago
About the Role:
We are seeking a skilled Driver Experience Manager to join our team at Maersk Warehousing and Distribution USA LLC. This role is responsible for recruitment support, processing, and monitoring of Class A drivers, ensuring compliance with federal, state, and local regulations.
Key Responsibilities:
- Maintain working knowledge of federal, state, and local government regulations pertaining to transportation policies and procedures.
- Assist in implementing Maersk Inc.'s Integrated Management System as implemented by the Drayage Department.
- Develop and lead initiatives related to driver engagement, retention, and driver communications.
- Build positive relationships with existing owner-operator fleet based on trust and confidentiality.
- Develop a confidential process to report, address, and investigate driver concerns, including reporting any critical issue to key stakeholders within the terminal.
- Create and conduct active driver surveys to gather insight on any concerns affecting the positive driver experience with Hudd Transportation.
- Assist management in developing, implementing, and maintaining driver outreach programs, such as service rewards and other recognition opportunities.
- Schedule and promote driver engagement activities that enhance the driver experience.
- Develop strategies to promote knowledge of HUDD incentive programs, such as sign-on bonuses, referral bonuses, and any other "perk".
- Organize, maintain, and distribute driver retention metrics to department stakeholders.
- Provide recommendations and actively identify areas for improvement for the over owner-operator experience.
- Perform random audits of HOS logs to ensure compliance and productivity, audit settlement statements to ensure work and pay parity.
- Perform other job-related duties as specified by management, which may include special projects and other initiatives.
Qualifications:
- 3-5 years of experience in working with FMCSA/DOT regulations.
- Positive attitude and professional demeanor.
- Must be a self-starter and possess the ability to work in both individual and team settings without supervision.
- Strong multi-tasking and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong computer and presentation skills.
- Organizational and interpersonal skills required.
- Ability to respond as needed in support of all driver concerns and situations with or without advance notice.
- Proficient with systems, such as Microsoft products with an emphasis on Excel, Trinium TMS, Tenstreet, Clearinghouse, etc.
- Flexibility to work nights, holidays, and weekends as needed by the terminal.
Benefits:
- Medical.
- Dental.
- Vision.
- 401k + Company Match.
- Employee Assistance Program.
- Paid Time Off.
- Flexible Work Schedules (when possible).
- And more.
Pay Range:
- $28 - $32 an hour.
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