Customer Journey Strategist
1 week ago
VML MAP is a Centre of Excellence that specializes in empowering businesses to humanize their relationships with customers through hyper-personalization at scale, marketing automation, and CRM.
With a unique blend of consultancy expertise, creative talent, and technological prowess, we enable world-renowned brands to embark on transformative journeys toward true customer centricity.
Your Key ResponsibilitiesAs a Senior Experience Strategist, you will play a critical role in driving our vision forward by serving as an advocate for end-customers and ensuring a cohesive, customer-first approach to marketing automation, personalization, loyalty, and CRM.
Your key tasks will include:
- Identifying opportunities to enrich the customer journey and develop strategies to seize them effectively.
- Implementing VML MAP's established frameworks and methodologies to drive strategic excellence in connected customer experiences.
- Partnering with brands to deliver customer-centric experiences that resonate across multiple touchpoints.
- Developing and executing comprehensive engagement strategies that integrate data, technology, content, and consumer insights.
- Cultivating cross-functional collaboration and leveraging our collective expertise to drive project success and deliver exceptional results for our clients.
By joining our team, you'll become part of a dynamic, international community that values diversity, inclusivity, and growth. You'll have access to a range of resources, training opportunities, and networking platforms that support your professional development and help you achieve your career aspirations.
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