Cloud Infrastructure Engineer with Conversational Customer Engagement Expertise
16 hours ago
Company Overview
">Dixa is a pioneering company that enables businesses to deliver exceptional customer service through its conversational customer engagement platform. Our mission is to create effortless experiences that unlock loyalty, and we're committed to building a people-first culture that values diversity and inclusivity.
">About the Role
">We're seeking a highly skilled Cloud Infrastructure Engineer to join our team in Copenhagen. As a key member of our product and engineering team, you'll play a vital role in designing and implementing cloud infrastructure solutions that support our conversational customer engagement platform. Your expertise will be crucial in ensuring the scalability, reliability, and performance of our cloud-based systems.
">Key Responsibilities
">- ">
- Maintain and develop existing cloud infrastructure to ensure high availability and scalability">
- Monitor and optimize cloud resources to ensure optimal performance">
- Troubleshoot cloud-related infrastructure incidents and issues">
- Support automation projects, writing infrastructure as code (IaC) for provisioning and scaling resources using TypeScript">
- Propose and implement improvements to cloud operations processes">
- Participate in system design consulting, platform management, and capacity planning">
- Be on an on-call rotation to respond to incidents that impact availability">
Requirements
">- ">
- You have a strong background in cloud computing, preferably with AWS experience">
- You're an analytical individual capable of understanding complex systems and identifying areas for improvement">
- You're passionate about delivering high-quality software and have a strong focus on technical excellence">
- You have experience working in a similar environment, responsible for designing/architecting tooling and automation">
- You're creative, curious, and enjoy solving hard problems">
- You're open-minded, a good listener, and able to voice your own ideas with confidence">
- You're supportive, encouraging, and value collaboration">
- You're ambitious and eager to contribute to a positive and productive work environment">
What We Offer
">We offer a competitive salary and benefits package, including flexible working arrangements, autonomy, learning opportunities, and a chance to make a meaningful impact in the world of customer service.
">Join Our Team
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