Global Safety and Security Director

3 weeks ago


Copenhagen, Copenhagen, Denmark Wolt Full time

Role Overview

Wolt is seeking an experienced professional to lead its Global Trust and Safety team. The successful candidate will have a deep understanding of safety and compliance principles and be able to develop and implement strategies to mitigate risks across the platform.

Key Responsibilities

  • Develop and launch policies to guide customer, courier partner, and merchant behavior.
  • Establish global processes to ensure policy adoption and incident escalation.
  • Collaborate with analytics, legal, and other teams to build a data architecture for incident analysis.
  • Identify and execute incident reduction and prevention strategies.
  • Proactively improve the experience of customers, courier partners, and merchants.

Requirements

  • 5-10 years of experience in safety, compliance, legal, or operations management, including at least 3 years of people management experience.
  • Strong analytical and problem-solving skills, with ability to work with data and turn it into insights.
  • Experience in building and scaling new business processes, teams, and functions.
  • Excellent people skills and ability to motivate and communicate with various stakeholders.
  • Ability to work effectively in English and willingness to travel to our global hubs.


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