Chief Trust Officer

2 days ago


Copenhagen, Copenhagen, Denmark Wolt Full time

About Us

Wolt is a rapidly growing technology company that connects people with their favorite restaurants and food establishments, providing an on-demand delivery service.

We are looking for a highly skilled Chief Trust Officer to join our team in Helsinki, Berlin, or Copenhagen. As a key member of our leadership team, you will play a critical role in shaping our trust and safety strategy, driving initiatives to enhance safety and trust across our ecosystem.

About the Role

The Chief Trust Officer will be responsible for developing and executing comprehensive strategies, policies, and initiatives to mitigate trust and safety risks on our platform. This includes creating policies for operating on the platform, identifying root causes of incidents, and forming cross-functional teams to solve those issues.

You will partner closely with various global functions, including product, operations, legal, analytics, communications, and leadership, to drive forward company-wide projects with high strategic importance.

What You'll Be Doing

  • Design and build a Global Trust and Safety Team that collaborates with other functional leads to elevate Wolt's trust and safety standards.
  • Develop, launch, and evangelize Wolt policies that guide the behavior of customers, courier partners, and merchants.
  • Establish new global processes to ensure that created policies are effectively implemented, and sensitive incidents are escalated and supported.
  • Work with analytics, legal, and other functions to build a new data architecture supporting analysis of trust and safety incident data.
  • Identify, scope, and execute incident reduction and prevention strategies to keep all parties using the platform safe.
  • Discover areas where Wolt can take proactive actions to improve the experience of customers, courier partners, and merchants.

Your Profile

  • 5-10 years of deep expertise in fields such as safety, compliance, legal, or operations management, including at least 3 years of people management experience.
  • Strong analytical and problem-solving skills, with the ability to work with data and turn it into actionable insights and strategies.
  • Experience in building out and scaling new business processes, teams, and/or functions.
  • Excellent people skills, with the ability to motivate and communicate with various stakeholders, including country teams, global functional teams, and leadership.
  • Ability to work and communicate effectively in English.

Compensation

We offer a competitive salary of approximately €120,000 - €180,000 per annum, depending on location and experience, plus additional benefits and perks.



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