Chief Trust and Safety Officer

3 days ago


Copenhagen, Copenhagen, Denmark Wolt Full time
Job Overview

We are seeking a highly skilled Chief Trust and Safety Officer to join our team at Wolt.

About the Role

This is a unique opportunity to drive the development and execution of comprehensive strategies, policies, and initiatives that enhance safety and trust across our entire ecosystem.

Your Responsibilities
  1. Design and build a Global Trust and Safety Team to elevate Wolt's trust and safety standards
  2. Develop, launch, and evangelize Wolt policies that guide the behavior of customers, courier partners, and merchants
  3. Establish new global processes to ensure policy implementation and escalation of sensitive incidents
  4. Collaborate with analytics, legal, and other functions to build a data architecture supporting Trust and Safety incident analysis
  5. Identify, scope, and execute incident reduction and prevention strategies to keep all platform users safe
  6. Discover areas for proactive actions to improve the experience of customers, courier partners, and merchants
Your Profile
  • 5-10 years of expertise in safety, compliance, legal, or operations management, including 3 years of people management experience
  • Strong analytical and problem-solving skills with data insights and strategic recommendations
  • Experience in building out and scaling new business processes, teams, and functions
  • Excellent communication and motivational skills for various stakeholders, including country teams, global functional teams, and leadership
  • Willingness to work from one of our global hubs (Helsinki, Berlin, Copenhagen) with occasional travel
  • Ability to work and communicate effectively in English
Estimated Salary Range: €90,000 - €110,000 per year

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