Customer Service Representative
4 days ago
To support our Copenhagen head office, we are searching for a dedicated and experienced Customer Service Assistant who can take care of our Danish and international B2B customers and sales agents in a full-time capacity.
As a Customer Service Assistant, you will be the first point of contact for our wholesale customers and play a central role in the process from order to invoicing, ensuring an efficient and excellent customer experience. You will report to our Head of Customer Service and work closely with both internal and external stakeholders in pursuit of high customer satisfaction.
Key Responsibilities- Provide exceptional customer service and support to our B2B customers and sales agents
- Process orders accurately and efficiently, from receipt to invoicing
- Work collaboratively with internal teams to ensure seamless customer experience
- Develop strong relationships with customers to drive loyalty and retention
- Experience in customer-facing roles, preferably in a similar industry
- Proven ability to work accurately with data and systems
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Fluency in English and a Scandinavian language
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A chance to work with a talented team in a leading industry
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