Customer Success Technical Representative

1 day ago


Copenhagen, Copenhagen, Denmark Onomondo Full time

About the Job:

We are seeking an experienced Technical Support Representative to join our Technical Customer Support Team at Onomondo. As a member of this team, you will be responsible for handling complex customer issues and providing exceptional support to customers using our IoT technology.

Responsibilities:

  1. Handle complex customer issues related to IoT connectivity
  2. Investigate and resolve customer issues through various communication channels
  3. Collaborate with cross-functional teams to identify areas for process improvements
  4. Participate in creating and maintaining documentation for best practices

Requirements:

  1. 2+ years of experience as a Support Representative with knowledge of support handling and escalation processes
  2. Familiarity with IoT, Telco, or SaaS environments
  3. Experience with device or firmware development and troubleshooting is a plus
  4. Strong problem-solving and troubleshooting skills
  5. Excellent communication and collaboration skills

What We Offer:

  • Paid time off and great healthcare benefits
  • Flexible work arrangements, including remote work options
  • A comprehensive training program to support your growth and development
  • A collaborative environment where ideas are celebrated

Hiring Process:

  1. Apply with your resume and a cover letter explaining why you're a good fit for this role
  2. Screening interview (15 minutes)
  3. Technical interview (45 minutes)
  4. Cultural interview with members from the C-level (45 minutes)
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