AI and Robotics Project Lead

7 days ago


Copenhagen, Copenhagen, Denmark Nexi Group Full time

Nexi Group Overview

Nexi Group is a leader in digital payments, committed to creating a culture where talents from all walks of life can feel like they truly belong. Our innovative approach to digital payments has made us a pioneer in the industry.

Job Summary:

We are seeking a highly skilled Robotics operations manager to join our team. The successful candidate will be responsible for ensuring the optimal operation of customer service robots and deployed CoPilot agents, monitoring their performance to maintain high quality and efficiency.

Main Responsibilities:

  • Track operational KPIs for robot performance and coordinate actions to ensure target performance.
  • Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  • Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.

Requirements:

  • Experience: Proven experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.
  • Analytical Skills: Excellent analytical abilities to track and interpret operational KPIs, identify trends, and recommend improvements.
  • Interest in AI Technology: A genuine passion for artificial intelligence and its applications in robotics and customer service.

What to Expect:

  • Attractive salary and competitive package.
  • Constant support from your manager.
  • Hybrid way of working.
  • Flexible work hours.
  • Home equipment allowance.
  • Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).
  • Health and dentist insurance.
  • Referral bonuses for recommending new team members to join the company.


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