Robotics Operations Manager

5 days ago

Copenhagen, Copenhagen, Denmark Nexi Group Full time

Why join us in 2025?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

About your future role
As a Robotics operations manager, the main objective is to ensure the optimal operation of customer service robots and deployed CoPilot agents , monitoring their performance to maintain high quality and efficiency. The role will focus on maximizing the utilization of robots and CoPilot agents across all Nordic countries .

Your key responsibilities in this role will be:

  1. Track operational KPIs for robot performance and coordinate actions to ensure target performance.
  2. Develop and maintain a framework for customer service robots to ensure high-quality performance and continuous development.
  3. Maintain and own a prioritized list of the most needed enhancements and developments for Customer Service Nordics.
  4. Collaborate with robotic development teams within Nexi to prioritize robot enhancements or the development of new robots.
  5. Assist in the development & operation of a community for CoPilot within Customer Service Nordics, focusing on the creation and operation of CoPilot automation.
  6. Establish a structured training program for onboarding new specialists into the robotics framework, including training new specialists and maintaining high community engagement.
  7. Examine processes or areas that could benefit from robotic optimizations.
  8. Ensure information is shared with all relevant stakeholders and maintain relationships with key stakeholders.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

  1. Experience: Proven experience as an operational planner, performance analyst, robotics engineer, or in a related role, particularly within customer service environments.
  2. Analytical Skills: Excellent analytical abilities to track and interpret operational KPIs, identify trends, and recommend improvements. Familiarity with data analysis tools and software is beneficial.
  3. Interest in AI Technology: A genuine passion for artificial intelligence and its applications in robotics and customer service. Keen awareness of the latest advancements in AI to leverage cutting-edge technologies for optimizing operations and enhancing customer experiences.
  4. Collaboration: Strong collaborative skills to work with development teams, customer service teams, and other relevant stakeholders. Ability to build and maintain relationships across different functions and countries.
  5. Training and Development: Experience in creating and conducting training programs. Ability to onboard new employees and maintain high community engagement within the robotics framework.

Additional skills and experience that would make you stand out:

  1. Project Management: Demonstrated experience in managing projects, prioritizing tasks, and meeting deadlines. Ability to coordinate with various teams to achieve common objectives.
  2. Problem-Solving: Proactive approach to identifying problems and developing innovative solutions to optimize robot performance and customer service operations.

Life at Nexi
Discover more about us and what it's like to be part of Nexi by visiting this page: . Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.

If you join us in the role of Robotics operations manager, this is what you can expect from us:

  1. Attractive salary and an overall competitive package.
  2. Constant support from your manager.
  3. Hybrid way of working.
  4. Flexible work hours.
  5. Home equipment allowance.
  6. Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription).
  7. Health and Dentist insurance.
  8. Referral bonuses for recommending new team members to join the company.

Apply now
If this opportunity resonates with you, we'd love to hear from you

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you

#J-18808-Ljbffr

  • Robotics Operations Specialist

    5 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    Why work at Nexi Group? Influencing the future of digital payments in an innovative environment is a unique opportunity to make a difference. As a leading provider of digital payment solutions, we are shaping the future of commerce.About your future roleThe main objective as a Robotics operations manager is to ensure the optimal operation of customer service...

  • Robotics Performance Manager

    6 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    About the RoleWe are seeking a skilled Robotics Operations Manager to join our team at Nexi Group. The successful candidate will have a proven track record in operational planning, performance analysis, robotics engineering, or a related field, particularly within customer service environments.

  • AI and Robotics Project Lead

    5 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    Nexi Group OverviewNexi Group is a leader in digital payments, committed to creating a culture where talents from all walks of life can feel like they truly belong. Our innovative approach to digital payments has made us a pioneer in the industry.Job Summary:We are seeking a highly skilled Robotics operations manager to join our team. The successful...

  • Digital Payment Operations Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    About Nexi GroupNexi Group is a leading provider of digital payment solutions, shaping the future of commerce through innovation and technology. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.Job Description:The Robotics operations manager role is responsible for ensuring the optimal...

  • Digital Operations Specialist

    6 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    Job DescriptionThis role is a unique opportunity to leverage your expertise in robotics and artificial intelligence to drive operational excellence within the customer service environment. As a Robotics Operations Manager at Nexi Group, you will be responsible for ensuring the optimal performance of customer service robots and CoPilot agents.Main...

  • Marketing Operations Specialist

    5 days ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the role Conference Manager is scaling from being the absolute market leader in Denmark to conquer new markets in Europe, starting with Germany and Sweden. To fuel this growth, we're strengthening our talented Marketing team with our first-ever Marketing Operations Specialist to bridge marketing and technology, driving smarter insights and better...

  • Digital Marketing Operations Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the RoleAt Conference Manager, we're expanding our talented Marketing team with a Marketing Operations Specialist to bridge marketing and technology. This role will play a key part in driving smarter insights and better performance.You will be responsible for implementing, maintaining, and optimizing performance marketing tracking throughout our entire...

  • Data Driven Marketing Operations Specialist

    5 days ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About Conference ManagerWe're scaling from being the market leader in Denmark to conquer new markets in Europe. To fuel this growth, we're strengthening our Marketing team with a Marketing Operations Specialist to bridge marketing and technology.Key Responsibilities:Implement and maintain performance marketing tracking across digital touchpoints using Google...

  • Customer Service Automation Expert

    6 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    Key ResponsibilitiesThe Robotics Operations Manager will be responsible for:Ensuring Optimal Robot Performance: Coordinate actions to achieve target performance and monitor KPIs for robot performance.Developing a Framework: Create and maintain a framework for customer service robots to ensure high-quality performance and continuous development.Maintaining...

  • Marketing Automation and Insights Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the JobWe are seeking a Marketing Operations Specialist to strengthen our Marketing team and drive growth through smarter insights and better performance.This role involves implementing, maintaining, and optimizing performance marketing tracking throughout our customer journey, ensuring seamless data collection and actionable insights.Data Collection:...

  • AI-Driven Operational Excellence Lead

    6 days ago

    Copenhagen, Copenhagen, Denmark Nexi Group Full time

    What We OfferNexi Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. As a Robotics Operations Manager, you will have the chance to work with cutting-edge technology and collaborate with a talented team of professionals.Benefits:Attractive Salary: A competitive salary that reflects your...

  • IT Operations and Support Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark Matas Operations AS Full time

    About the TeamYou will be joining a dynamic and collaborative team at Matas Group, responsible for supporting the company's IT infrastructure and applications. As an IT Application Specialist, you will work closely with our Head of Supporting IT Applications and other team members to drive the successful implementation and management of M365 solutions.Your...

  • Operations Manager

    3 days ago

    Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Operations Manager - External Security Operations Category: Business Support & Administration Location: Bagsværd, Capital Region of Denmark, DK Are you passionate about ensuring top-notch security standards? Do you have a knack for doing daily operation and developing effective security services while ensuring transparent reporting? If so, we invite you to...

  • Head of Operations

    13 hours ago

    Copenhagen, Copenhagen, Denmark Blackswansexist Full time

    Head of Operations – Pioneering Biotech Startup About the Opportunity Our client, an innovative and well-funded biotech startup, is scaling a cutting-edge spatial proteomics platform that is set to transform disease research and precision medicine. As they transition from research to commercial-scale operations, they are seeking a Head of Operations to...

  • Operations Manager

    3 days ago

    Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full time

    Are you ready to take on a key role in managing the daily operations of our Service Delivery Model (care4HR) and drive continuous improvement initiatives? NTT DATA Business Solutions is a global, innovative IT company serving over 5500 customers worldwide. We are currently seeking an experienced and proactive Operations Manager to oversee the day-to-day...

  • Operations Manager

    4 days ago

    Copenhagen, Copenhagen, Denmark Bob W UK Full time

    The RoleWe are seeking a visionary leader with a proven track record in driving operational excellence.You will support the Area Manager in launching and managing local operations, ensuring efficient oversight of our apartments and partner network.Your role will involve initiating and implementing new processes and managing budgets in our Copenhagen...

  • Operations Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark WSAudiology Full time

    WS Audiology is seeking an experienced Operations Manager to join our team and help us drive operational excellence across our global supply chain.The successful candidate will have a strong background in operations management and be able to lead teams to achieve exceptional results.Key responsibilities will include:Team Leadership: Lead and motivate a...

  • Digital Performance Measurement Professional

    5 days ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the job descriptionWe are seeking an experienced Marketing Operations Specialist to join our team at Conference Manager. As a Marketing Operations Specialist, you will be responsible for implementing, maintaining, and optimizing performance marketing tracking throughout our customer journey.Main responsibilities:Implement and maintain tracking...

  • APAC Operations Manager

    4 days ago

    Copenhagen, Copenhagen, Denmark Ørsted Full time

    Job Summary:The APAC Operations Manager will be responsible for leading and delivering on our key strategic initiatives via strong project and program management focusing on delivery of business case performance, mid to long-term evolvement and positioning of operations business in the region through industry-leading O&M services and setup, as well as...

  • Operations Manager

    4 days ago

    Copenhagen, Copenhagen, Denmark IT Minds Full time

    Fellowmind søger en dygtig Operations Manager til vores Infrastructure Management team.Om jobbetI rollen som Operations Manager vil du være ansvarlig for håndtering af incidents og driftsrelaterede opgaver. Du vil også udarbejde og vedligeholdelse af dokumentation af driftsprocedurer og rutiner i driftsorganisationen. Desuden vil du deltage i mindre...