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Client Engagement Manager

2 weeks ago

Frederiksberg, Frederiksberg Kommune, Denmark The HubDanske Bank Full time
About the Position:

As a Client Engagement Consultant at The Hub, you will play a pivotal role in ensuring our customers successfully integrate and utilize our SaaS solution within their organizations. Your primary responsibility will be to guide new customers through a seamless onboarding process, providing them with the necessary support and expertise to leverage our platform effectively.

You will possess excellent problem-solving skills to provide solutions and recommendations that enhance profitability and efficiency for our customers.

A key objective of this role is to onboard new customers to TimeLog PSA, making them understand how it works and its potential to evolve their business.

  • Onboard new customers to TimeLog PSA – make them understand how it works and how to evolve their business with the system;
  • Be a project manager for the implementation processes to ensure the customer goes through the different phases and starts using TimeLog PSA as intended;
  • Evolve existing customers in their use of TimeLog PSA;
  • Advise and challenge new and existing customers on which processes could benefit their business;
  • Provide calm and steady guidance through changes in their company within our line of business;
  • Help with change management together with the customers when introducing new business processes in TimeLog PSA;
  • Help the customer achieve the goal of why they purchased TimeLog PSA.