Global Supply Chain Coordinator, Shipping and Logistics Professional

2 days ago


Copenhagen, Copenhagen, Denmark Voiceflow Full time
About Flexport

We're a company that's passionate about making global trade easier and more accessible for everyone. Our mission is to shape the future of a $10 trillion industry with innovative technology and exceptional people.

Our team is dedicated to driving positive change and making a difference in the world. We're proud to have the support of top investors who share our vision and values. Join us in working towards a brighter future.

Job Overview

The Global Operations Associate is a critical role in achieving our mission. The Global Operations Team is responsible for delighting customers, managing partners, and working closely with technology partners to drive innovation through process automation. With a focus on building a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners.

As a Global Operations Associate, you will be an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis, you will coordinate supply chain operations with ocean activities within your region. This role will focus on delivering a first-class customer experience by obsessing over quality and on-time performance. You will also work closely with peers and supervisors to solve problems and improve processes.

Key Responsibilities

  • Be the 'front line' in ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately.
  • Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • Follow standard operating procedures (SOP).
  • Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.


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