IT Asset Management Specialist
1 month ago
At Modern Hardware, we're committed to delivering cutting-edge solutions and maintaining a robust IT infrastructure to support our global operations. Our IT organization is undergoing a transformation program to meet our business objectives and enablers.
Job SummaryThe IT Asset Management Analyst will be responsible for performing Enterprise Asset & Configuration Management tasks. This role is part of our newly established Enterprise IT Service Management Organization.
Key Responsibilities- Ensure accurate processing of vendor Advance Shipping Notice files.
- Process generic requests to build or update assets and/or the CMDB, as well as tickets assigned to the enterprise Asset & Configuration Management queue.
- Maintain up-to-date ServiceNow's Asset and Configuration models.
- Build and verify asset and configuration item records in ServiceNow as part of merger and acquisition projects.
- Integrate new infrastructure devices into the CMDB, ensuring accurate documentation.
- Support asset and configuration requests related to office closure.
- Analyze data to identify and resolve discrepancies in assets and configurations.
- Verify accurate asset-to-configuration item creation.
- Collaborate with asset management teams to find and fix missing data records.
Required:
- Standard ITIL qualification with a thorough understanding of the ITIL framework and ability to implement ITIL principles.
- Strong familiarity with and understanding of ServiceNow.
- Commitment to promoting ongoing development and/or change.
- Excellent documentation, analytical, and verbal/written communication skills.
- Process- and detail-oriented approach to achieving objectives.
- Ability to build strong working relationships and demonstrate effective communication and persuasion skills.
- Embracing change, uncertainty, and a collaborative mindset.
Preferred:
- Information technology bachelor's degree or similar degree.
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