IT Asset Management Professional

1 month ago


Copenhagen, Copenhagen, Denmark Modern Hardware Full time
Job Description

We are seeking an experienced IT Asset Management Professional to join our team at Modern Hardware. As a key member of our Enterprise Configuration Management organization, you will play a critical role in ensuring the accuracy and integrity of our configuration data.

About Us

Modern Hardware is a leading provider of innovative hardware solutions. Our team is dedicated to delivering exceptional service and support to our clients around the world.

Job Responsibilities

The successful candidate will be responsible for:

  • Managing vendor Advance Shipping Notice files to ensure accurate processing;
  • Processing generic requests to build or update assets and/or the CMDB, as well as tickets assigned to the enterprise Asset & Configuration Management queue;
  • Maintaining up-to-date ServiceNow's Asset and Configuration models;
  • BUILDING AND VERIFYING ASSET AND CONFIGURATION ITEM RECORDS IN SERVICENOW AS PART OF MERGER AND ACQUISITION PROJECTS;
  • INCORPORATING NEW INFRASTRUCTURE DEVICES INTO THE CMDB, ENSURING PROPER DOCUMENTATION;
  • ASSISTING WITH ASSET AND CONFIGURATION REQUESTS RELATED TO OFFICE CLOSURE (TRANSFER ASSETS, UPDATE STATUS, UPDATE CIS, ETC.);
  • IDENTIFYING AND RESOLVING DISCREPANCIES IN ASSETS AND CONFIGURATIONS THROUGH DATA ANALYSIS;
  • MONITORING ASSET CONNECTORS TO ENSURE PROPER UPDATION OF SERVICE NOW'S CIS AND ASSET DATA;
  • VERIFYING ACCURATE ASSET-TO-CONFIGURATION ITEM CREATION;
  • COLLABORATING WITH ASSET MANAGEMENT TEAMS TO FIND AND FIX MISSING DATA RECORDS;
Requirements

To be considered for this exciting opportunity, you must have:

  • A standard ITIL qualification with a thorough understanding of the ITIL framework and the ability to implement ITIL principles within an IT service management context;
  • Strong familiarity with and understanding of ServiceNow;
  • Zest and commitment to promoting ongoing development and/or change;
  • Outstanding documentation, analytical, and verbal/written communication skills;
  • Process- and detail-oriented approach to achieving objectives;
  • The ability to quickly win over colleagues and the organisation by establishing productive working relationships and demonstrating strong communication and persuasion skills;
  • An openness to change, comfort with uncertainty, and a cooperative mindset;
Preferred Qualifications

Prior experience with information technology would be beneficial but not required.

Location

This role can be based at any of our Modern Hardware offices worldwide. We have locations in Sweden, Finland, Denmark, or Norway among other countries. If you are interested in learning more about these locations, please visit our website.



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