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Cloud Solutions Architect
3 weeks ago
About the Role
\We are seeking a Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies. As a trusted advisor, you will have a direct impact on how customers gain value from AWS services and cloud technology that supports their business goals.
\You will work with talented cloud technologists to expand your knowledge of AWS products while having opportunities to develop technical, consulting, operational, and leadership skills. You will also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
\Key Responsibilities
\- Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics, and assist with pre-launch planning.
- Utilize technical skills to investigate difficult support cases and technical challenges.
- Understand operational parameters and troubleshooting processes for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- Ensure AWS environments remain operationally healthy while reducing costs and recommending efficiencies to mitigate risks in customer operations plans and product adoption.
- Work with customers across all levels from developers through to C-Suite executives.
- Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
Qualifications
\- Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
- Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
- Fluency in both written and spoken German.
