Strategic Client Advocacy Manager
1 month ago
We are Formalize, a fast-growing international SaaS company headquartered in Aarhus and operating across Europe. We specialize in providing whistleblower software solutions that help businesses navigate the ever-changing landscape of compliance.
Salary
Competitive salary ranging from 70,000 to 100,000 EUR per annum, depending on experience.
About the Job
As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and contribute significantly to continuously increasing customer adoption and advocacy.
Responsibilities
- Work closely with our customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable
Requirements
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in German
- You thrive in an environment where you contribute to maintaining a high momentum
Benefits
- High level of trust and autonomy
- Part of a social, diverse, and international team
- Be part of a fast-growing international SaaS company
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