Strategic Client Advocacy Manager

1 month ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time

We are Formalize, a fast-growing international SaaS company headquartered in Aarhus and operating across Europe. We specialize in providing whistleblower software solutions that help businesses navigate the ever-changing landscape of compliance.

Salary

Competitive salary ranging from 70,000 to 100,000 EUR per annum, depending on experience.

About the Job

As our new Customer Success Manager, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and contribute significantly to continuously increasing customer adoption and advocacy.

Responsibilities

  • Work closely with our customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
  • Be a source of customer feedback and qualified product ideas
  • Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Requirements

  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver
  • Connect effortlessly with clients and build lasting relationships
  • Professional with great business acumen and customer understanding
  • Structured, diligent, and dedicated
  • Professional fluency in English
  • Native fluency in German
  • You thrive in an environment where you contribute to maintaining a high momentum

Benefits

  • High level of trust and autonomy
  • Part of a social, diverse, and international team
  • Be part of a fast-growing international SaaS company

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