Team Leader
1 month ago
Role Overview:
We are seeking a highly motivated and experienced Team Leader to join our sales and operations team at JD Sports Fashion plc.
Your primary responsibility will be to lead a team of sales staff, ensuring they provide exceptional customer service, meet sales targets, and maintain store standards.
You will work closely with senior management to uphold company policies, train new staff, and support administrative duties.
Customer Service- Maintain a high level of customer awareness and respond promptly to customer needs.
- Select and recommend products to customers based on their preferences.
- Ensure customer satisfaction by resolving any issues in a timely and professional manner.
Sales
- Meet or exceed monthly sales targets through effective selling skills and product knowledge.
- Deal with multiple customers simultaneously, providing excellent service while working under pressure.
- Stay up-to-date with promotions, new stock, and product information to make informed recommendations to customers.
- Assist in maintaining store displays, ensuring they are visually appealing and well-maintained.
- Replenish stock levels, ensuring the full range is available for customers.
- Ensure accurate pricing and labeling of products.
General
- Adhere to company policies, procedures, and dress code standards.
- Maintain a clean and organized workspace, adhering to health and safety regulations.
- Support the induction of new staff and assist with training and development programs.
Key Responsibilities:
- Lead a team of sales staff, promoting a positive and productive work environment.
- Contribute to achieving sales targets and exceeding customer expectations.
- Support senior management in upholding company standards and implementing operational changes.
Requirements:
- Strong leadership and communication skills, with experience in sales and operations.
- Able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Proven ability to develop and implement sales strategies, driving business growth.
What We Offer:
- A competitive salary of £25,000 - £35,000 per annum, depending on experience.
- A comprehensive pension scheme and access to employee discounts.
- Opportunities for career development and professional growth within the company.
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