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Enterprise Customer Success Manager

1 week ago

Copenhagen, Copenhagen, Denmark Monta Full time

At Monta, we are shaping the future of electric vehicle charging. We're seeking a highly motivated and passionate Enterprise Customer Success Manager to join our team.

This is an exciting opportunity for a professional with a customer-first mentality and strong commercial skills to drive satisfaction, retention, and growth across the French Market for our B2B2C partners.

About Us

We are Monta, the powerful EV platform connecting the dots in the entire EV charging industry. Our proactive technology serves drivers, companies, cities, and the electricity grid, making EV charging simple, accessible, and reliable for everyone.

We aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Our innovative approach has earned us recognition, and we recently closed a significant funding round. This new investment will allow us to double down on our successful software-only strategy by strengthening our investments in all markets and expanding our products to new sectors ready to set off on an electrified future.

Your Role

As an Enterprise Customer Success Manager at Monta, you will play a key role in shaping the customer experience. Your responsibilities will include:

  • Building strong relationships with key stakeholders and acting as the operational lead and trusted advisor throughout the customer lifecycle.
  • Working closely with the Account Management team to manage risk, ensure on-time renewals, and drive growth in your portfolio.
  • Ensuring customer retention through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
  • Tracking key metrics to identify opportunities and mitigate risks.
  • Deeply understanding the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction.
  • Collaborating with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and requests.

To succeed in this position, you should have:

  • A proven track record of SaaS Customer Success experience, preferably supporting B2B2C products.
  • Excellent commercial, communication, and presentation skills.
  • A strong can-do attitude, problem-solving skills, and the ability to think creatively to develop solutions to complex challenges.
  • Experience navigating SMB organizations, dealing with technical and commercial teams including partner enablement and complex setups.
  • Proven project management, stakeholder management, and prioritization skills.
  • Proficient English skills and proficiency in French (native level recommended).