AI Expert for Customer Experience

3 days ago


Copenhagen, Copenhagen, Denmark Zendesk Full time
About Zendesk

We're a rapidly growing organization that's revolutionizing the knowledge generation and retrieval space. Our innovative products help over 145,000 global brands deliver world-class service to their customers.

Job Summary

We're seeking a talented Senior Software Engineer to join our team in building AI-powered capabilities that transform the way customers interact with our products. This is an exciting opportunity to be part of a dynamic and collaborative work environment.

Key Responsibilities:
  • Design and implement scalable AI-powered features to enhance customer experience
  • Collaborate with cross-functional teams to define product requirements and implementation strategies
  • Develop and deploy high-performance services using cloud-native technologies
  • Mentor junior engineers and contribute to a culture of continuous learning and growth
  • Ensure the stability and reliability of deployed services
Requirements:
  • 4+ years of experience developing server-side applications in Ruby or Node.js
  • Proven expertise in implementing systems that serve content at web scale with high availability guarantees
  • Excellent communication skills and a collaborative mindset
  • Experience with provisioning and deploying services on cloud providers (GCP, AWS, Azure)
Benefits:
  • Opportunity to work on cutting-edge projects and contribute to a rapidly growing organization
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • A competitive compensation package


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