AI-Powered Customer Experience Associate

4 days ago


Copenhagen, Copenhagen, Denmark Veo group Full time
About Veo

Veo is a pioneering technology company that empowers sports teams to capture and analyze their performances like never before. Our innovative AI-based camera solution allows teams to record matches without the need for a dedicated operator, making high-quality video analysis accessible to all.

As we continue to grow rapidly, our team is expanding to meet the increasing demand for our cutting-edge technology. We're seeking a skilled German-speaking customer support specialist to join our ranks and contribute to our mission of democratizing sports video analysis.

Key Responsibilities
  • Customer Engagement: Respond to customer inquiries promptly and provide comprehensive solutions via phone and email, ensuring high levels of satisfaction.
  • Process Optimization: Collaborate with the support team to identify areas for improvement and implement changes that enhance our processes, ultimately leading to better customer outcomes.
  • Communication and Feedback: Communicate relevant feedback and issues from customers within the support team using established escalation flows and channels, fostering a culture of transparency and open communication.
Requirements
  • Languages: Fluency in German and English is a fundamental requirement for this role.
  • Experience: Proven experience in customer-facing roles, preferably in technical support or product support.
  • Skills: Excellent written and verbal communication skills, with a solution-oriented mindset and a structured approach to work.

We offer a dynamic and supportive work environment where every day brings new opportunities for growth and learning. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.



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