ATM Network Specialist

3 weeks ago


Copenhagen, Copenhagen, Denmark Euronet – EFT Segment Full time

Key Responsibilities

As an Operations Coordinator at Euronet – EFT Segment, you will oversee the ATM network and local operational procedures. You will review reports on ATM network uptime, reconciliation, cash management, and resolve daily challenges and discrepancies. Additionally, you will ensure communication and coordination among Euronet's service providers, including Cash in Transit, ATM site contacts, ATM maintenance, Telecommunications, Security, and ATM installation teams.

Key Accountabilities

  • Supervise the ATM network and improve local operational procedures.
  • Review reports related to the ATM network and resolve daily challenges and discrepancies.
  • Ensure communication and coordination among Euronet's service providers.
  • Cooperate with Euronet's centralized services to report and resolve issues related to operations.
  • Support ATM installation, de-installation, and branding activities.
  • Organize ATM network maintenance, including cleaning and preventative maintenance.
  • Manage and maintain inventory of ATMs and related equipment, warehouse, sites, contacts, contracts, and documentation.
  • Review incoming invoices, communicate discrepancies, and ensure the processing of credit notes and SLA penalties.
  • Pilot test ATM software and document results.
  • Support business administration processes.
  • Review and understand vendor contracts.
  • Frequently report and communicate to management.
  • Visit ATM sites.
  • Manage customer service via call and email.

Requirements

  • Fluent in Danish and English, both written and verbally. Swedish is a plus.
  • University degree in Engineering, IT, Supply Chain Management, Project Management, or equivalent professional experience in operations, process optimization, stakeholder, and value chain management.
  • Experience in operations, planning, and coordination, preferably in sectors like banking, financial services, ATM networking, CIT, or retail.
  • International work experience is considered beneficial but not mandatory.
  • Flexibility and readiness to travel, mainly in Denmark/Sweden.
  • Danish/Swedish/European driving license is a must. Car owner is a plus but not necessary.
  • Must have legal right to work in the EU.
  • Computer literacy in MS Office, with good knowledge of Excel.


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