Customer Excellence Leadership Position in Denmark

3 days ago


Bagsværd, Gladsaxe Municipality, Denmark Novo Nordisk Full time

We are seeking an experienced and motivated Team Leader to join our Customer Excellence team at Novo Nordisk, based in Denmark.

This exciting and impactful role will ensure exceptional customer satisfaction while overseeing the offshoring of first-level support to our GBS India team. You will also focus on developing your team into trusted business partners for the organization.

About the Role

You will lead a team of seven talented colleagues in Denmark and collaborate with matrix stakeholders globally to drive customer service excellence for our procurement systems and processes worldwide.

Your Key Responsibilities

  • Lead a team dedicated to delivering exceptional customer service, managing both direct reports in Denmark and a matrix organization in GBS India to ensure outstanding service delivery.
  • Develop and implement strategies to enhance cross-border customer excellence and operational efficiency.
  • Oversee and execute the offshoring of first-level support to India, ensuring smooth integration of people, processes, and systems for high performance and long-term success.
  • Monitor and analyse performance metrics to identify opportunities for improvement and implement effective solutions.
  • Drive innovation in customer excellence through automation and AI, ensuring customer service remains cutting-edge and efficient.
  • Provide training, coaching, and development opportunities to team members, empowering them to become proactive and trusted business partners to the global organization.

About You

To succeed in this position, you have:

  • A Bachelor's Degree in business administration, supply chain management, international business, IT administration, or a similar field, with excellent results.
  • Solid experience working with global teams, including offshoring, managing remote teams, and project management in a leading global organization.
  • Proven expertise in customer service or a related field, with strong communication, stakeholder management, and organizational skills.
  • The ability to analyze data, make informed decisions, and drive successful changes to improve service delivery.
  • Familiarity with cultural and operational aspects of working with teams in India, combined with the ability to handle multiple priorities in a fast-paced environment.

What We Offer

At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world. This includes providing a competitive salary of approximately €70,000 per year, depending on your qualifications and experience.



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