Digital Solutions Expert
1 month ago
About the Job
The Digital Solutions Expert at Agillic plays a vital role in providing exceptional support to clients and partners, ensuring a seamless experience with our platform.
- Act as the primary point of contact for client inquiries, offering timely and effective solutions to configuration and technical issues.
- Collaborate with internal teams to troubleshoot complex problems and provide best-practice recommendations.
- Maintain an in-depth understanding of the Agillic Platform, staying up-to-date with new features and updates.
- Develop and maintain comprehensive knowledge resources, including feature guides and product information.
- Ensure excellent communication with clients and stakeholders, fostering strong relationships and promoting customer satisfaction.
- Prioritize tasks efficiently, managing multiple projects and deadlines while maintaining a high level of quality.
Your Responsibilities
As a Digital Solutions Expert, you will be responsible for:
- Providing expert-level support via various channels, including tickets, email, phone, and live chat.
- Conducting training sessions and product presentations to educate clients on the Agillic Platform.
- Developing and maintaining extensive knowledge of the Agillic product and services.
- Improving existing client configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.
- Creating bug reports to ensure features are maintained or fixed.
- Documenting Agillic with tech-tips, best practices, and feature documentation.
- Prioritizing tickets, Bug Reporting to R&D, and Case Escalation.
We're Looking for You If You Have
- Previous experience in Customer Support or Customer Care.
- Experience working in a SaaS company is highly valued.
- A good understanding of basic computer skills and the ability to learn quickly.
- Excellent communication skills, both written and verbal.
- The ability to work collaboratively in a team-oriented environment.
Estimated Salary: $65,000 - $85,000 per year
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