Digital Solutions Expert

1 month ago


Copenhagen, Copenhagen, Denmark Agillic Full time

About the Job

The Digital Solutions Expert at Agillic plays a vital role in providing exceptional support to clients and partners, ensuring a seamless experience with our platform.

  • Act as the primary point of contact for client inquiries, offering timely and effective solutions to configuration and technical issues.
  • Collaborate with internal teams to troubleshoot complex problems and provide best-practice recommendations.
  • Maintain an in-depth understanding of the Agillic Platform, staying up-to-date with new features and updates.
  • Develop and maintain comprehensive knowledge resources, including feature guides and product information.
  • Ensure excellent communication with clients and stakeholders, fostering strong relationships and promoting customer satisfaction.
  • Prioritize tasks efficiently, managing multiple projects and deadlines while maintaining a high level of quality.

Your Responsibilities

As a Digital Solutions Expert, you will be responsible for:

  • Providing expert-level support via various channels, including tickets, email, phone, and live chat.
  • Conducting training sessions and product presentations to educate clients on the Agillic Platform.
  • Developing and maintaining extensive knowledge of the Agillic product and services.
  • Improving existing client configurations by evaluating objectives and specifications, reviewing proposed changes, and making recommendations and solutions.
  • Creating bug reports to ensure features are maintained or fixed.
  • Documenting Agillic with tech-tips, best practices, and feature documentation.
  • Prioritizing tickets, Bug Reporting to R&D, and Case Escalation.

We're Looking for You If You Have

  • Previous experience in Customer Support or Customer Care.
  • Experience working in a SaaS company is highly valued.
  • A good understanding of basic computer skills and the ability to learn quickly.
  • Excellent communication skills, both written and verbal.
  • The ability to work collaboratively in a team-oriented environment.

Estimated Salary: $65,000 - $85,000 per year



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