Experience Strategist

4 days ago


Århus, Århus Kommune, Denmark Energi Danmark AS Full time
Pivotal Responsibilities
  1. Develop and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty, working closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  4. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  5. Identify and implement process improvements that enhance efficiency and customer satisfaction.

In addition, you will assist in training team members on best practices for delivering exceptional customer experiences and monitor and analyze commercial performance, providing actionable insights.



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