Global Retail Transformation Specialist
3 days ago
As a Digital Store Experience Specialist, you will play a crucial role in elevating our service and driving productivity in retail.
The successful candidate will be responsible for delivering key projects across the store network, co-creating 'fit for purpose' retail technology initiatives in line with strategic objectives, and championing a culture of continuous improvement and change.
This is a 10-month maternity cover opportunity, however, we always aim to retain strong talent in the business after contract end. The ideal candidate will have a commercial mind-set, be result-driven, and always place the customer at the heart of everything they do.
About PandoraPandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Our products are available in more than 100 countries on six continents through more than 6,500 points of sale.
We are committed to fostering an inclusive and diverse workplace where everyone feels respected and valued. As a Global Retail Transformation Specialist, you will become part of our Global Retail Excellence team, reporting to the Director of Digital Store Experience.
Key Responsibilities- Develop and implement store efficiency projects to optimize queue management, roll out Omni giftcards, drive Product recognition initiatives, and enhance digital platforms.
- Partner with commercial, Digital & Tech, and other business functions to identify business opportunities and needs by understanding current pain points and store requirements.
- Nurture strong relationships with Clusters to encourage feedback, share best practices, and lessons learned to drive future improvements.
- A retail or sales background combined with a strong project management toolbox and business understanding.
- 3-5 years of field experience in retail or service industry.
- Experience working in a cluster/global organization, preferably in a retail environment.
- Good technical understanding and ability to communicate between business and IT.
- Proficiency with Microsoft Office tools and project management tools.
- Competitive salary: DKK 650,000 - DKK 800,000 per annum (approximately USD 95,000 - USD 120,000).
- A dynamic and inspirational work environment in our beautiful Head Office in Copenhagen V, LEED Gold Certified for Energy and Environmental Design.
- Ongoing training and development opportunities to support your growth and success.
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