Operations Director

2 days ago


Copenhagen, Copenhagen, Denmark Igbaffiliate Full time
Job Description:

We are seeking an experienced Head of Freelancer Operations to join our team at Igbaffiliate. The ideal candidate will have strong leadership and management skills, as well as expertise in managing the full lifecycle of freelancers.

The successful candidate will be responsible for overseeing the management of our talented freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution. They will also work closely with the team to identify inefficiencies in workflows and implement process improvements to enhance productivity and quality.

Key Responsibilities:
  1. Freelancer Management: Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  2. Leadership & Management: Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  3. Quality Assurance: Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  4. Process Optimization: Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  5. Data Analysis: Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.


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