Director of Customer Experience
3 days ago
Falck Danmark A/S is a leading company in the healthcare industry, dedicated to providing innovative and sustainable healthcare solutions. As the largest provider of health services to employees in Scandinavia, serving private and public organizations and pension companies, we are rapidly evolving with ambitious goals for the future.
We are seeking an experienced Director of Customer Experience to join our team in Operations. As a senior leader, you will oversee critical support functions in sales and contract management, including invoicing and price adjustments. Your leadership will extend to managing the onboarding and offboarding of customers and spearheading operational partnerships with insurance brokers.
About the Position
As the Director of Customer Experience, you will be responsible for leading and mentoring a team of approximately 10 employees. You will optimize contract management processes, manage the onboarding and offboarding of customers, and drive operational collaboration with insurance brokers.
Key Qualifications:
- A minimum of +1 years of leadership experience in customer and business support.
- A Master's degree in business process management or a related field.
- Proficient in customer support with a keen attention to detail and a high degree of integrity in decision-making processes.
- Fluent in Danish with exceptional written and verbal communication skills.
- A proactive mindset with a demonstrated orientation towards embracing change and fostering development.
- Exceptional stakeholder management and collaboration abilities with a track record of building strong professional relationships.
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