Technical Support Specialist for Identity Solutions
14 hours ago
eID Solutions is a leading provider of secure identity solutions, empowering private and public sectors to deliver fast, secure, and compliant digital services. As part of the Nets Nexi Group – the European PayTech, we are at the forefront of creating innovative services leveraging modern technology.
Our state-of-the-art solutions, such as MitID, are trusted by the Danish national ID infrastructures and are expanding internationally through strategic relationships with banks, merchants, and the public sector. We are transforming the way people identify.
Key Responsibilities and Tasks- Deliver expert application support for microservices-based applications ensuring seamless collaboration with end-user support and development teams.
- Exercise comprehensive end-to-end ownership for assigned cases, meticulously troubleshooting and analyzing existing cases to uncover trends and patterns.
- Ensure strict compliance with internal team obligations and contractual commitments while efficiently managing the backlog and enhancing the knowledge base through detailed documentation.
- Fluency in Danish and English is mandatory for written and oral communication.
- 2-3 years of hands-on experience in Java, .Net, or C#.
- Comfortable with Oracle DB, SQL queries, and everyday operating systems like Windows and Linux.
- Experience supporting mobile or web applications.
- Familiarity with the ITIL framework is an asset; training will be provided if needed.
- Some familiarity with ServiceNow or similar ITSM tools or Atlassian tools like Jira or Confluence would be beneficial.
- Excellent analytical and investigational skills.
- Able to thrive in a busy, fast-paced environment and keep a level head during peak hours.
- Strong will to find a solution/workaround for incidents/issues quickly.
- Self-driven with a proactive attitude.
- Excellent communication and cross-functional collaboration skills.
This role involves working closely with colleagues in various roles to ensure timely technical and business case resolutions. You will join a dynamic team that values open communication, collaboration, and mutual respect.
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