Café-Manager

20 hours ago


Copenhagen, Copenhagen, Denmark Wilke AS Full time

Få ansvaret for leder af Wilkes Personlige Interviews i Odense som en del af Fieldworks CAPI-afdeling.

Som projektleder skal du koordinere dine medarbejdere, ansatte rundt omkring hele landet samt dataindsamlingsprojekter, der anvender personlige interviews som metode. Du vil arbejde tæt sammen med vores Operations Manager og sikre, at projektets mål og tidsplaner overholdes.

Dine opgaver vil blandt andet være:

  • Ansættelse og onboarding af nye medarbejdere: Ansvarlig for rekruttering af nye interviewere samt deres introduktion og oplæring
  • Personaleledelse: Træne og lede interviewere, sikre at de er velinformerede om projektets mål og krav, samt koordinere deres vagter
  • Koordinering: Vagtplanlægning og koordinering af interviewernes vagter på tværs af projekter fordelt rundt omkring i landet
  • Kvalitetskontrol: Overvåge kvaliteten af dataindsamlingen ved at udføre løbende kvalitetskontroller af interviews og besvarelser, sikre at der ikke er fejl eller mangler, og implementere korrektioner efter behov
  • Performance: Overvågning af interviewernes performance, identificerer områder for forbedring og give feedback for at sikre effektivitet og høj kvalitet i arbejdet
  • Kvoteovervågning: Sikre, at projektet opfylder de nødvendige kvoter, monitorere dataindsamlingen og træffe beslutninger for at undgå afvigelser
  • Daglig kommunikation: Fungere som den primære kontaktperson mellem interviewere og Operations Manager, håndtere daglig kommunikation, besvarer spørgsmål og løse eventuelle problemer eller udfordringer, der opstår under dataindsamlingen
  • Inputs til projektforbedringer: Identificere områder til forbedring og give værdifulde inputs til projektledelsen, herunder justeringer i arbejdsprocesser, træningsbehov for interviewere eller ændringer i projektets strategi
  • Procesoptimering: Arbejde med interne udviklingsprojekter, der fremmer driften fremadrettet, ved at optimere arbejdsprocesser og implementere nye effektive løsninger

Til denne rolle søger vi:

  • Erfaring med personaleledelse, gerne fra en lignende operationel rolle
  • Stærke kommunikations- og problemløsningsevner
  • Evne til at arbejde struktureret og detaljeorienteret
  • Erfaring med kvalitetskontrol er en fordel
  • Erfaring med projektarbejde
  • Motiverende og støttende ledelsesstil, der kan skabe et positivt arbejdsmiljø for vores medarbejdere

Vi tilbyder dig:

  • Afbud af pengene - hvordan det virker
  • Mulighed for selv at vælge arbejdstider og åbenhedens gennemførelse
  • En moderne og dynamisk arbejdsplads med et godt team
  • Pengene betales i dage


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