IT Service Operations Director
7 days ago
Nuuday's Service Excellence team is looking for a Senior Service Delivery Manager to join its ranks. As a key member of the team, you will be responsible for ensuring end-to-end integration, collaboration, management, and governance with major IT and Telco service suppliers.
Key Responsibilities- Collaborate closely with Nuuday stakeholders to ensure alignment of expectations and high levels of service satisfaction.
- Develop and implement a modern way of working within the IT Service Management area.
- Monitor and report on service delivery as per agreed service levels and act on breaches.
- Promote initiatives for improvements within processes and services.
- Plan and manage reporting and operational board meetings with suppliers and key Nuuday stakeholders.
- Ensure high degrees of user adoption of services and processes.
- Create and nurture collaboration cultures built on 'win-win' with suppliers.
Requirements:
- Previous experience in designing and coordinating the transition of services.
- Experience with Service and Integration Management (SIAM), Service Delivery Management or similar.
- Strong cross-collaboration and alignment skills.
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