Director of Service Delivery Excellence
7 days ago
**Job Overview**
Auditdata, a Danish company delivering SaaS and hardware solutions to audiologists and hearing clinics, seeks a Professional Services Director to enhance the patient experience when entering a hearing clinic. This role involves leading a team of service professionals and driving customer satisfaction through quality service.
Responsibilities:**
- Oversight of Auditdata's project portfolio, including capacity, financials, forecasting, and reporting.
- Representation in large and strategic projects, developing service strategies that drive client success.
- Identification of opportunities for service improvement and innovation, focusing on delivery quality, time to value, and financial performance.
- Leadership and mentorship of service professionals to deliver exceptional service and maintain high customer satisfaction.
- Creation of a healthy performance culture with tangible service KPIs, performance evaluations, feedback, and recognition.
- Cross-functional collaboration to ensure coordinated service delivery.
Requirements:
- Proven experience in professional services management, including end-to-end software project delivery.
- Strong understanding of Agile, PRINCE2, and PMP frameworks, with relevant certifications beneficial.
- Excellent communication and execution skills, with fluency in English and ability to travel worldwide.
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