Director of Service Delivery Excellence

7 days ago


Copenhagen, Copenhagen, Denmark Auditdata Full time

**Job Overview**

Auditdata, a Danish company delivering SaaS and hardware solutions to audiologists and hearing clinics, seeks a Professional Services Director to enhance the patient experience when entering a hearing clinic. This role involves leading a team of service professionals and driving customer satisfaction through quality service.

Responsibilities:**

  1. Oversight of Auditdata's project portfolio, including capacity, financials, forecasting, and reporting.
  2. Representation in large and strategic projects, developing service strategies that drive client success.
  3. Identification of opportunities for service improvement and innovation, focusing on delivery quality, time to value, and financial performance.
  4. Leadership and mentorship of service professionals to deliver exceptional service and maintain high customer satisfaction.
  5. Creation of a healthy performance culture with tangible service KPIs, performance evaluations, feedback, and recognition.
  6. Cross-functional collaboration to ensure coordinated service delivery.

Requirements:

  • Proven experience in professional services management, including end-to-end software project delivery.
  • Strong understanding of Agile, PRINCE2, and PMP frameworks, with relevant certifications beneficial.
  • Excellent communication and execution skills, with fluency in English and ability to travel worldwide.


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