Operations Management Specialist
3 days ago
About the Role:
The Operations Manager will oversee the day-to-day management and operational efficiency of care4HR within the Nordic region. This includes managing resources, supporting continuous improvement initiatives, and ensuring smooth operations.
Key Responsibilities:
- Day-to-Day Operations Management: Oversee care4HR's daily operations, including resource allocation and coordination.
- Content & Process Management: Maintain and update internal care4HR SharePoint site, templates, procedures, customer overviews, and key client information.
- Compliance & Documentation: Ensure compliance, routines, and documentation for managing consultants' access to client instances.
- Graduate (Dispatcher) Coordination: Onboard, educate, and follow up with dispatchers (graduates) to manage ticket coordination seamlessly.
- SLA Monitoring & Reporting: Establish SLA monitoring routines and clear reporting structures for consultant and customer follow-ups.
- Consultant Workload Optimization: Track consultant workloads, ensure fair ticket distribution, and adjust resource allocations as needed.
- Client Setups & Quality Assurance: Coordinate practicalities related to ISP (ticketing tool), set up new clients, and perform quality assurance on ticket content.
- Knowledge Transition: Implement procedures for smooth transitions when onboarding new clients to care4HR.
- Service Management: Act as primary Service Manager for selected customers and as escalation point for operations related items for other Service Managers.
We Are Looking For:
- Proven experience in operations management, IT services, or a similar role.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills in English, with proficiency in another Nordic language being an advantage.
- A proactive and detail-oriented approach with a strong ability to problem-solve.
- Experience in coordinating with multiple stakeholders.
- Strong analytical skills and familiarity with service management tools and reporting.
- The ability to handle urgent tasks and shifting priorities efficiently.
- Experience with SuccessFactors is an advantage but not a requirement.
- Extensive skills in Excel and Analytics (handling data) is a plus.
-
IT Operations and Support Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Matas Operations AS Full timeAbout the TeamYou will be joining a dynamic and collaborative team at Matas Group, responsible for supporting the company's IT infrastructure and applications. As an IT Application Specialist, you will work closely with our Head of Supporting IT Applications and other team members to drive the successful implementation and management of M365 solutions.Your...
-
Financial Operations Manager
6 days ago
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeAbout the JobWe are seeking a Financial Operations Manager to join our team. This role involves managing a portfolio of companies, ensuring compliance with regulatory requirements, and collaborating with the Finance Shared Service Center (SSC) to achieve business objectives.You will be responsible for developing and implementing financial strategies,...
-
Group Accounting Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeAbout the JobWe are seeking a Group Accounting Specialist to join our team. This role involves managing a portfolio of companies, ensuring compliance with regulatory requirements, and collaborating with the Finance Shared Service Center (SSC) to achieve business objectives.You will be responsible for developing and implementing financial strategies, managing...
-
IT Application Specialist Microsoft 365
3 days ago
Copenhagen, Copenhagen, Denmark Matas Operations AS Full timeIT Application Specialist Microsoft 365 Do you want to work for a company aiming to become the largest retailer in the Nordic within beauty and wellbeing? And are you an experienced IT Application Specialist with experience managing IT applications close to business and the workplace, like Microsoft 365 applications? Then we would like to hear from you We...
-
Automation Specialist
5 days ago
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeAt Hays Specialist Recruitment, we are seeking a skilled Automation Specialist to join our team.Job DescriptionWe are looking for an experienced professional to develop and implement automated solutions to streamline data transfer processes. The ideal candidate will have expertise in writing scripts to automate tasks, integrating data transfer tools with...
-
Design Operations Specialist
7 days ago
Copenhagen, Copenhagen, Denmark BIG - Bjarke Ingels Group Full timeBIG - Bjarke Ingels Group is a collaborative and dynamic organization that values creativity, innovation, and teamwork.About the Job:We are seeking a highly skilled Design Operations Specialist to join our team in Barcelona. The ideal candidate will have +5 years of experience in design operations and excellent communication skills.Key...
-
Controller of Finance and Operations
6 days ago
Copenhagen, Copenhagen, Denmark Hays Specialist Recruitment Full timeAbout the OpportunityWe are seeking a Controller of Finance and Operations to join our team. This role involves managing a portfolio of companies, ensuring compliance with regulatory requirements, and collaborating with the Finance Shared Service Center (SSC) to achieve business objectives.You will be responsible for developing and implementing financial...
-
Digital Operations Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Nexi Group Full timeJob DescriptionThis role is a unique opportunity to leverage your expertise in robotics and artificial intelligence to drive operational excellence within the customer service environment. As a Robotics Operations Manager at Nexi Group, you will be responsible for ensuring the optimal performance of customer service robots and CoPilot agents.Main...
-
Global Marketing Operations Specialist
6 days ago
Copenhagen, Copenhagen, Denmark 3Shape AS Full timeJob Overview3Shape A/S is seeking a highly skilled Global Marketing Operations Specialist to join our Activation and Omnichannel team in Global Marketing.The Global Marketing Operations Specialist will be responsible for project managing our marketing automation developments and activities, ensuring that they are aligned technically and coherently throughout...
-
Business Finance Operations Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeJob DescriptionWe are looking for a highly organized and detail-oriented Business Finance Operations Specialist to join our team. As a key member of our team, you will be responsible for efficiently driving management meetings and strategy processes.As a Business Finance Operations Specialist, you will collaborate closely with the PA and HRBP to drive...
-
Operations Logistics Manager
5 days ago
Copenhagen, Copenhagen, Denmark MARPRO Group Full timeAs a Terminal Coordination Specialist at MARPRO Group, you will be responsible for ensuring optimal daily terminal operations. Your role will involve coordinating vessel arrivals, including pilot/tug orders, and managing stakeholder relations. You will also be responsible for monitoring terminal operations, handling container logistics, and ensuring accurate...
-
Senior Operations Specialist
4 days ago
Copenhagen, Copenhagen, Denmark IT Minds Full timeHar du erfaring med drift af forskellige IT-miljøer og infrastruktur og interessere du dig for at optimere og automatisere processer? Så er du muligvis den Senior Operations Specialist vi søger til vores Infrastructure Management team. Fellowmind Vi er en cloud orienteret konsulentvirksomhed, der først og fremmest stræber efter at skabe meningsfulde...
-
Robotics Operations Specialist
5 days ago
Copenhagen, Copenhagen, Denmark Nexi Group Full timeWhy work at Nexi Group? Influencing the future of digital payments in an innovative environment is a unique opportunity to make a difference. As a leading provider of digital payment solutions, we are shaping the future of commerce.About your future roleThe main objective as a Robotics operations manager is to ensure the optimal operation of customer service...
-
Engineering Operations Specialist
4 days ago
Copenhagen, Copenhagen, Denmark Monta Full timeJob ProfileWe are looking for an Engineering Operations Specialist to join our team at Monta. As a key member of our engineering organization, you will be responsible for developing and implementing internal tools and automation processes to drive technical innovation across the company.Main ResponsibilitiesDevelop and maintain internal tools and automation...
-
Data Operations Specialist
6 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeWho we are At EIVEE, we're passionate about helping companies reduce their carbon footprint. Our mission is simple: we want to make it easy for businesses to measure their emissions and start their journey towards a greener future. That's why we've created a cutting-edge tech platform that provides market-leading accuracy and expert-validated insights into...
-
Logistics Operations Manager
5 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeJob DescriptionWe are seeking a highly skilled Logistics Specialist to join our team at JACOBS DOUWE EGBERTS.The ideal candidate will have proven experience in optimizing Supply Chain operations, with a strong focus on data management and analysis. They will be responsible for executing logistical operations, ensuring seamless stock management, invoice...
-
Operational Risk Governance Specialist
6 days ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timeAt PARETO SECURITIES AS, we're seeking a seasoned Operational Risk Governance Specialist to join our team. This role is pivotal in managing and mitigating operational risks across various areas, including risk & control self-assessment, third-party risk management, new product approval process, project & change management, and incident management...
-
Global Billing Operations Specialist
6 days ago
Copenhagen, Copenhagen, Denmark TrueCommerce Denmark ApS Full time**About the Role**We are seeking a skilled Global Billing Operations Specialist to join our team in Denmark. As a key member of our supply chain network, you will be responsible for ensuring a high level of satisfaction in the service provided to customers.The successful candidate will manage the processing of contracts, oversee accurate and timely billing...
-
High Availability Operations Specialist
5 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeData center management plays a critical role in Amazon's mission to provide innovative services to customers worldwide. We focus on maintaining the highest standards of safety and security, coupled with unparalleled capacity and efficiency.This position involves collaborating with cross-functional teams, such as software, hardware, and network engineers,...
-
Senior IT Application Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Matas Operations AS Full timeAbout the RoleWe are seeking an experienced IT Application Specialist to join our team at Matas Group. As a key member of our IT Transformation and Business Applications team, you will play a vital part in helping us leverage Microsoft 365 tools to enhance collaboration and elevate the employee experience.In this role, you will report to our Head of...