IT-Governance-Experte

2 days ago


Copenhagen, Copenhagen, Denmark Wiener Stadtwerke Group Full time

Wir, die Wiener Stadtwerke-Gruppe, suchen einen motivierten und engagierten Fachmann für das IT Service Management. Als ITSM Governance Consultant wirst du eine wichtige Rolle in unserem Team spielen.

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In dieser Funktion bist du verantwortlich für die Entwicklung und Implementierung von Governance-Modellen und -Prozessen, um unsere IT-Serviceprozesse zu verbessern. Du arbeitest eng mit unseren Teams, Führungskräften und externen Partnern zusammen, um sicherzustellen, dass unsere Prozesse effizient ausgerichtet sind, den Unternehmenszielen entsprechen und kontinuierlich verbessert werden.

  • Gestaltung und Implementierung von Governance-Rahmenwerken zur effizienten Steuerung im IT Service Management
  • Enge Zusammenarbeit mit Führungskräften und Stakeholdern, um sicherzustellen, dass die Governance-Strategie die Unternehmensziele unterstützt und Informationen zeitgerecht kommuniziert werden
  • Entwicklung von Reporting- und KPI-Richtlinien zur Überwachung und Verbesserung der ITSM-Leistung
  • Sicherstellung der Einhaltung von ITSM-Vorgaben und Unternehmensrichtlinien zur Gewährleistung der Compliance
  • Analyse und kontinuierliche Verbesserung der ITSM-Prozesse sowie Einhaltung relevanter ITIL-Standards
  • Beratung und Unterstützung der Teams bei der Implementierung von Governance-Prozessen und ITSM-Richtlinien
  • Erarbeitung einer Strategie für Wissensmanagement und interne Kommunikation im ITSM zur Förderung des Wissensaustauschs


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