IT-Service-Governance-Spezialist

4 days ago


Copenhagen, Copenhagen, Denmark Wiener Stadtwerke Group Full time
Über uns: Die Wiener Stadtwerke-Gruppe ist ein wichtiger Player in der digitalen Transformation der Stadt Wien. Wir suchen einen erfahrenen IT-Service-Governance-Spezialisten, der unsere IT-Prozesse weiterentwickeln und verbessern kann.

Sicherstellung effizienter Prozesse: Als IT-Service-Governance-Spezialist sind Sie verantwortlich für die Entwicklung und Implementierung von Governance-Modellen und -Prozessen im IT Service Management. Sie arbeiten eng mit internen Teams, Führungskräften und externen Partnern zusammen, um sicherzustellen, dass die ITSM-Prozesse effizient ausgerichtet sind, den Unternehmenszielen entsprechen und kontinuierlich verbessert werden.

  • Gestaltung und Implementierung von Governance-Rahmenwerken zur effizienten Steuerung im IT Service Management
  • Enge Zusammenarbeit mit Führungskräften und Stakeholdern, um sicherzustellen, dass die Governance-Strategie die Unternehmensziele unterstützt und Informationen zeitgerecht kommuniziert werden
  • Entwicklung von Reporting- und KPI-Richtlinien zur Überwachung und Verbesserung der ITSM-Leistung
  • Sicherstellung der Einhaltung von ITSM-Vorgaben und Unternehmensrichtlinien zur Gewährleistung der Compliance
  • Analyse und kontinuierliche Verbesserung der ITSM-Prozesse sowie Einhaltung relevanter ITIL-Standards


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