Service Excellence Leader

2 days ago


Copenhagen, Copenhagen, Denmark Chow Co Full time

We're looking for a Service Excellence Leader to join our Palazzo Diner team. In this critical role, you'll be responsible for overseeing the daily operations of our front-of-house team, ensuring exceptional customer service and quality control.

Main Responsibilities:
  • Supervise and direct the FOH team, focusing on providing outstanding customer experiences
  • Control and direct the drink preparation process, including managing inventory and ordering
  • Inspect dishes and drinks before presentation to ensure quality
  • Plan and implement orders for equipment or ingredients based on identified shortages
  • Address problems or defects, arranging for repairs with suppliers when necessary
  • Manage and train the FOH team, creating work schedules and approving hours
  • Estimate labor needs and oversee team workload
  • Comply with nutrition and sanitation regulations, as well as safety standards
  • Foster a collaborative work environment, promoting teamwork and respect among staff members

You'll enjoy opportunities for career growth and development in our dynamic and creative setting. Our competitive salary with performance-based incentives, plus generous dining discounts at Chow Co restaurants, make this an attractive opportunity for the right candidate.

Required Skills and Qualifications:
  • Exceptional customer service skills and ability to work in a fast-paced environment
  • Strong communication and interpersonal skills, with experience as a leader
  • Attention to detail and accuracy, with flexibility to work evenings, weekends, and holidays
  • Experience in budget and KPI management


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