Service Excellence Team Manager
3 days ago
About This Role
We're seeking a talented team leader who can motivate and inspire our Customer Service team. If you have a passion for delivering exceptional service and driving results, we want to hear from you
As a key member of our team, you'll be responsible for:
- Leading the Customer Service team across Denmark, Sweden, and Norway.
- Coordinating and managing tasks and workloads to ensure efficient service delivery.
- Providing coaching and mentoring to team members to enhance their skills and knowledge.
- Identifying and implementing process improvements to enhance efficiency and customer satisfaction.
- Preparing performance reports and analyzing data to inform business decisions.
- Resolving customer complaints and escalating issues as needed.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to make a real impact on our customers' lives.
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